Contents
1. Overview
Runambiz is built by HoblemercyTech. This policy explains what information we collect from business owners (sellers) and their customers, why we collect it, and how it is protected — across the dashboard, the storefront, and the WhatsApp and Telegram assistant.
2. What we collect
From sellers: name, email, phone number, business details, product catalog, delivery zones, payment settings, and usage data such as how many messages your assistant handles.
From customers messaging a store: whatever they send in conversation — questions, orders, delivery address, and phone number or Telegram username needed to reply to them and fulfil an order. We only collect what's needed to complete that conversation and order.
We do not collect card numbers or bank details directly — those are handled entirely by Paystack.
3. How we use it
- To operate your store, website and AI assistant
- To process orders and confirm payments
- To send order confirmations, invoices and receipts
- To alert sellers of new orders and messages
- To improve reliability and catch abuse of the platform
- To communicate with you about your account or, if you've asked to be, about product updates
We do not sell customer or seller data to third parties.
4. Third parties we work with
Running Runambiz requires sharing limited data with the services that power it. Each only receives what it needs to do its job:
- Supabase — stores your account, catalog, and order data
- OpenAI and Anthropic — process conversation text to generate the assistant's replies
- Meta (WhatsApp) and Telegram — deliver and receive messages on those channels
- Paystack — processes payments and confirms transaction status
- Resend — sends invoice and notification emails
- Vercel — hosts the application
Each of these providers has its own privacy policy governing how it handles data once received.
5. How the AI assistant uses data
To answer a customer, the assistant is given the relevant store information (catalog, FAQs, delivery zones) and the recent messages in that specific conversation. It does not have access to other stores' data, and one seller's customers are never visible to another seller. Conversation content may be processed by our AI providers to generate a reply, in line with their own data-handling terms.
6. Data retention
We keep account and order data for as long as your account is active, and for a reasonable period after closure to meet accounting and legal obligations. Conversation history is kept to maintain order records and improve support; you can request deletion as described below.
7. Security
Access to seller dashboards is protected by authentication, and data is stored with the access controls provided by Supabase (row-level security), meaning one seller's data is not readable by another. No system is completely secure, and we encourage strong, unique passwords on your account.
8. Your rights
You can request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete your account and associated data, subject to what we're legally required to retain. Customers who have messaged a Runambiz store can contact us directly to make the same request.
9. Cookies
Our website and dashboard use essential cookies to keep you signed in and remember basic preferences. We do not use third-party advertising cookies.
10. Children
Runambiz is intended for business owners who are legal adults. It is not directed at children, and we do not knowingly collect data from children as part of operating a store.
11. Changes to this policy
We may update this policy as Runambiz changes. Material changes will be communicated to registered sellers before they take effect.
12. Contact
Questions about this policy, or requests regarding your data, can be sent to the contact details listed on runambiz.com.